Refund Policy

Last updated 30 July 2026 · applies to every service on this site

The short version

If the service did not work, we refund it. If you bought the wrong thing and have not used it, we refund it. What we cannot refund is volume that has already been consumed, because it was delivered.

Everything is quoted and refunded in euro (EUR), to the SEPA account the payment came from.

Fourteen days on an unused plan

You may cancel a plan within 14 days of buying it and receive a full refund, provided the plan is unused -- no verification submitted, no API call billed, no access provisioned.

If you have used part of it, we refund the unused part on a pro-rata basis: the volume you did not consume, or the days of an access plan that had not started.

When the service did not perform

If a service was unavailable, or returned results it should not have returned, tell us within 30 days. Where we confirm the fault we refund the affected period or the affected calls in full, whether or not the 14 days have passed.

A result you disagree with is not by itself a fault. Ask for a human review first -- it is free, and if the review finds the result wrong the charge is refunded.

What is not refundable

Verifications that have been carried out. The work is done at submission, whatever the outcome; a refusal is a delivered result, not a failure to deliver.
API volume already consumed.
Access already provided for a period that has run.
Charges arising from an account we suspended for a breach of the Terms of Service.

Wallet balances

An unused wallet balance is refundable at any time, in full, on request. We return it to the account the money came from and we do not charge a fee for it.

How to ask, and how long it takes

Write to support@llcservco.org with the order reference, or by post to 6 Laipu iela, Ģintermuiža-Būriņi, Jelgava, LV-3001, Latvia. We answer within 3 business days and, where a refund is due, send it within 14 days of agreeing it. The money returns by the same route it arrived.

If we refuse a refund we say why, in writing, against the clause we are relying on.